Returns & Refunds Policy

At WeyeModelCars, we prioritize your satisfaction. If you’re not completely satisfied with your purchase, you can return it within 30 days of receipt, subject to the conditions below.

1. Returns Process and Conditions

• Initiate a return by contacting us at [email protected] with your order details.
• Items must be unused, in original packaging, and in the condition received.Free items received with purchases must also be returned.
• Goods for return must be despatched to us within 14 days of you notifying us of your intention to return them or within 30 days from the delivery date, whichever is longer.
• Return shipping costs are the customer’s responsibility. We recommend a trackable shipping service.

2. Refunds

• Refunds are processed within seven days of receiving and inspecting your return.
• Refunds are issued to the original payment method. Shipping costs are non-refundable.
• Refunds may take several days to be processed by the payment provider after we have initiated them. We cannot be held responsible for this processing time or any delays or errors by the payment provider.
• You may assess your goods in the same way as you would be able to do so in a shop. However, should you decide to return them to us, we will take action against any breach of your statutory duty of reasonable care of the goods returned, i.e. make a deduction from your refund. Such breaches may include but are not limited to handling the goods more than necessary, the unnecessary opening of the goods, breaking of box seals, damage to the goods, modifying the goods, incomplete goods, and goods in a condition making them unsuitable for resale.

3. Exchanges

• For exchanges, contact us at [email protected]. Exchanges depend on product availability.
• Exchange shipping costs need to be borne by customer service.
• Items that have been exchanged are not eligible for further returns or exchanges.

4. Non-Returnable Items

• Personalized items, perishable goods, and sale items are non-returnable.
• Please note that this policy is in place to ensure that we can offer these items at a discounted price and to prevent abuse of our return policy. We apologize for any inconvenience this may cause and appreciate your understanding.

5. Faulty or Damaged Items

• Report faulty or damaged items immediately at [email protected] with details and photos.
• We will arrange a replacement or refund for faulty items.
• Returns of faulty/damaged goods will only be accepted from the person(s) who placed the original order.
•  It is the buyers’ responsibility to exercise a duty of reasonable care of the faulty/defective goods and to ensure that they are securely returned to us.
• This guarantee does not cover faults or defects caused by accident, neglect, misuse, normal wear and tear or malicious damage.

6. Order Cancellations

• Before dispatch: Contact us immediately to cancel.
• After dispatch: Return items within 30 days. The customer must handle items with care and return them securely.

7. Processing Time

• Refunds may take several days to process by the payment provider.

8. Pre-Orders

• Pre-orders can be canceled before dispatch by contacting us.

9. Cancellations by WeyeModelCars

• We reserve the right to cancel orders for reasons such as stock issues, incorrect pricing, or security concerns.
• If we cancel your transaction, we will notify you and refund you as soon as possible any monies paid, but in any event, within 14 days of our notification of cancellation to you. We will not be obliged to offer additional compensation for the inconvenience and/or disappointment.

For any queries, contact us at [email protected]